Service & support

Start with the location: strips, controllers and sensors for stairs; outdoor lights for gardens; under-bed or rechargeable lights for bedside use. If unsure, send the location and dimensions through the inquiry form.

Not yet. The current specifications are selection drafts. Confirm the actual model and specifications before ordering.

Not on appearance or product name alone. Power, interfaces, protocols and load must match. If you already have equipment, send its model or a photo of the label.

It depends on cable routes and mounting options. Send photos, dimensions and the power supply location so we can check the available installation methods.

No. The light, supply and connectors each have protection requirements. Tell us about rain exposure, standing water, sprays or coastal conditions.

No. Support varies by model. Tell us your platform, device region and required features so the model and gateway requirements can be checked.

Send your product model through the inquiry form or WeCom to request the matching manual and wiring diagram. This page provides Chinese PBL42 and PBL91 manuals and bilingual planning checklists. Match the model and revision before use.

Provide the model, purchase record, symptoms and photos or video. Stop using equipment with unusual heat, odors or electrical faults and contact a qualified professional. Warranty, service scope and fees depend on the product and purchase terms.